📦 Shipping Policy
Processing Time
All orders are processed within 1–3 business days. Orders placed on weekends or holidays are processed the next business day.
Shipping Rates & Delivery
We offer free shipping worldwide on every order. Your package will arrive within 6–8 business days, including processing and transit time. Please note that import duties or customs charges may apply depending on your country and are the responsibility of the buyer.
Tracking
You'll receive a tracking number via email once your order ships. Please allow 24–48 hours for tracking to update.
Delays
We're not responsible for shipping delays caused by the carrier, weather, or customs. If your order hasn't arrived within 15 business days, contact us and we'll help.
🔁 Return & Refund Policy
30-Day Satisfaction Guarantee
Not happy with your purchase? You have 30 days from delivery to request a return.
Conditions
- Product must be at least 70% full and in original packaging.
- Opened products are eligible — we want you to try it!
- Items damaged during shipping are fully covered.
How to Return
- Email us at [your email] with your order number.
- We'll send you a return label and instructions.
- Refund is processed within 5–7 business days after we receive the item.
Non-Returnable
- Orders after 30 days from delivery.
- Empty or heavily used bottles.
- Bundle free items or gifts.
Refund Method
Refunds are issued to the original payment method. Shipping costs are non-refundable unless the return is due to our error.
📬 Lost or Damaged Orders
If your order arrives damaged or doesn't arrive at all, email us within 7 days and we'll send a free replacement or full refund — no questions asked.
Contact Us
📧 Store.avelunee@gmail.com
📱 @avelunee.store